Career & Employment
Ravenhall, Derrimut, Deer Park, Cairnlea, Derrimut, Caroline Springs, Rockbank, Truganina.
Employment Opportunities
Position Available: Sales & Customer Service Officer
We are looking for Sales Assistant & Customer Service Officer in our Ravenhall 3023 VIC store.
MUST HAVE CUSTOMER SERVICE EXPERIENCE
Great salary plus superannuation and commissions
Great opportunity to join a wonder team-based culture!!
As a Customer Service Officer your role is to be the first point of contact for our customers.
Our focus on quality and exceeding our customer’s needs means that as a business we are continuously growing and as a result, we are looking for Full Time Customer Service Officer to join our team in our Head office location.
The primary purpose of the role is to respond to multi-channel customer enquiries at first contact, as well as to processes transactions using defined processes, computerised systems, telephone and email solutions, in order to support the effective and efficient delivery of services to a range of customers.
You will be working together with our team performing duties as listed below and reporting to the Customer Service Manager.
Some of your key responsibilities will include:
- Managing and processing inbound customer contacts relating to order inquiries, order placement, product, supply, pricing & delivering questions (via phone & email)
- Composing accurate & prompt replies to all customer correspondence
- Reviewing and entering all customer orders
- Maintaining & updating the database
- Processing credits & returns; opening new customer accounts; preparing quotes
- Following up customers to ensure that they are satisfied with the services provided and resolving any issues that may arise
- Order processing and collaboration with internal teams to ensure accurate order fulfilment and delivery.
- Handling customer order issues and logistics/transport.
- Managing inbox’s and order inquiries
- Communication with customers and internal logistics department
Required Skills & Experience:
- Previous experience in a large product-based high-volume inbound customer service role including the processing of orders.
- Accurate keyboard skills and computer literacy
- Knowledge of customer and personal service
- Handling enquiries from customers including over the phone and in person.
- English language skill, bilingual or native speaker level of proficiency well regarded
- Information technology competency including Excel & Word
- Clerical skills
- High level of organisational and communicational skills
To be successful in this role, you will possess:
- Excellent customer service skills
- Excellent communication skills
- High attention to detail
- Ability to work well in a team
- Ability to build and maintain effective relationships
- Be flexible and adaptable to change
- Candidates with specialty retail or Cleaning industry experience will be well regarded
If you have a great attitude and want to join a strong and growing team, we would love to hear from you!
Please send your cover letter and resume in PDF or WORD format to us outlining your suitability for the role.
Please email your resume careers@agradecleaningsupplies.com.au
ABOUT US
Agrade Cleaning Supplies, is a family owned business focusing on supplying quality products in a timely manner and at very competitive prices. Working with individuals, small business or with large companies, we want to save you money from your current spend, and become an integral part of your supply chain.
Our large product range covers requirements by many organisations, such as schools, clubs, childcare centres, nursing homes, cafes, medical clinics, dentists, food preparation companies, vehicle service centres, offices etc. And if we do not have what you are looking for, ask us, we will try to source it for you.
